Treating Customers Fairly
Our aim is to provide Brokers and their customers with a high level of service and that all aspects of your insurance are dealt with promptly, efficiently and fairly, we have set out below details which could be of assistance to you. We have tried to show the main topics that customers may well require. If you are still unable to find the answer to a particular problem please either e mail us at info@antonyrobin.com or Telephone 01902 375559 where we will be able to assist you.
COOLING OFF PERIOD
You are entitled to cancel this insurance policy by advising us in writing via e mail or by post within 14 days of the commencement date of your policy as stated on your schedule of insurance, Time on Risk Charges will be applicable after 14 days.
CLAIMS INFORMATION
Please refer to the claims tab within each trade section on the left hand side of the home page.
CANCELLATION
- We can cancel this insurance by giving you 30 days' notice in writing to the last known address we have on record. Any return premium due to you will depend on how long the insurance has been in force. There will be no return of premium due if a claim has been made against your policy during the current period of insurance.
- You can also cancel this insurance at any time by writing to us via e mail or post. Any return premium due to you will depend on how long this insurance has been in force and whether you have made a claim.
COMPLAINTS
If you should need to make a complaint you should, in the first instance, follow the instructions laid out in your policy wording document if you are still not satisfied with the outcome please contact us at info@antonyrobin.com if you do make a complaint we will acknowledge this in writing within 48 hours and will advise you in writing of the outcome within 14 days.
If you are still unhappy with any issue connected with the handling of your insurance policy or claim then you should direct your enquiry in writing to:
The Chief Executive Officer at the relevant insurance company whose details will be supplied to you if we advise you that we cannot settle your complaint, Complaints that cannot be resolved may be referred to the Financial Ombudsman Service. Further details will be provided at the appropriate stage of the complaints process. This complaint procedure is without prejudice to your right to take legal proceedings.
COMPENSATION
Insurers are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the Scheme if an insurer is unable to meet its obligations to you under this contract. If you were entitled to compensation under the Scheme, the level and extent of the compensation would depend on the nature of this contract. Further Information about the Scheme is available from the
Financial Services Compensation Scheme
7th Floor Lloyd’s Chambers
Portsoken Street
London
E1 8BN
and on their website: www.fscs.org.uk
LAW & JURISDICTION APPLICABLE TO THE INSURANCE
The parties are free to choose the law applicable to this Insurance Contract. Unless specifically agreed to the contrary this insurance shall be governed by the laws of England and subject to the exclusive jurisdiction of the courts of England. The language for contractual terms and communication will be English.